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Learn about our post-sales customer support services
"No matter how high the bar is set for the Apprise support group, they continue to exceed it... They are one of the most talented and dedicated groups of people that I get to deal with in the course of my business."
- CIO, Sportcraft, Ltd.
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Pre-Sales Consulting
During the pre-sales process, Apprise Software will:
| • | Collaborate with you to understand your business requirements |
| • | Demonstrate how our application can address your needs |
| • | Review current business processes to understand unique workflows |
| • | Identify any non-standard requirements and how we will address them |
Best Practice Reviews
Prior to system implementation, Apprise Software will:
| • | Consult with you to evaluate your current operational processes and identify opportunities for improvement |
| • | Make recommendations for industry best practices you might implement, which differ from your current environment |
| • | Create an individually tailored, and mutually agreed upon, implementation plan that fits your budget and targeted implementation timeframe |
Implementation
During the implementation process, your Apprise Software project team will:
| • | Review your hardware environment and make recommendations to ensure optimal system performance and reliability |
| • | Deliver and install your software |
| • | Map, convert and test your existing business data (including migration from a previous ERP application) |
| • | Test your complete system prior to deployment into your live environment to verify data accuracy, workflow procedures, and personnel readiness |
Training
Prior to, during, and after going live with your solution, Apprise Software will provide in-depth training on:
| • | Application setup, security and administration |
| • | Database structure, setup and administration, as well as technical standards |
| • | Standard workflows and procedures, and any modifications that were needed to address your business needs |
| • | Various modules of the system, aligned with your specific users roles and needs |
Custom Enhancements
At any time during your relationship with Apprise Software, we can provide custom modification to help you:
| • | Address specific business needs and/or workflows |
| • | Create custom reports and inquiries |
| • | Interface or integrate with external/3rd party applications |
| • | Meet supply chain partner, regulatory or industry compliance requirements that are not delivered in our standard product |
Ongoing Consulting and Training
After the completion of your initial implementation, Apprise Software is always available to assist you with:
| • | Follow up training on application features and functionality, based on user needs |
| • | Enhanced technical training for IT and database managers to aid in making localized modifications to your application |
| • | Ongoing operational consulting and process reviews, and the application of best practices to your workflows |
| • | Customer support to optimize your day-to-day use of our solutions |
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